Did you know that registration to Civilian Aviation is completely free and brings you lots of added features? Find out more....

Ryanair Live Chat

Please use this area for non-aviation related chat.
Post Reply
User avatar
andygolfer
Administrator, POTM and SPOTM winner
Posts: 6323
Joined: Sat Apr 30, 2011 11:51 am
Location: Rayne Essex - 12 miles east of Stansted

Ryanair Live Chat

Post by andygolfer » Mon Dec 07, 2015 7:47 pm

well they come in for quite a bit of stick at times but have to say I've been most impressed with Ryanair's live chat this evening and worthy of a bit of praise.

I'm off to Italy for the weekend and printed my boarding cards but despite pre booked premium seats which include priority boarding the passes said 'other queue'. I decided to query it via live chat and first surprize only started at 12 in the queue with an estimated 8 minute wait. This rapidly reduced to 4 with a 3 minute wait and in all was only 5 minutes which on a computer is no hassle anyway as it pings when they answer. One rapid reply stating the problem and 2 minutes later new boarding passes issued - that can't be bad can it? If I have future queries that I think are answerable via live chat I shall use it in the future.

Certainly better than Sky Protect's phone line - I had a re-occurrence of an intermittent problem which started last week and knew it would need their talk through, 40 minutes i held on with their repeating message 'be with you soon, etc, etc,' and never got an answer, tried later and gave up after 15 minutes. As it seems okay today i haven't wasted any more time trying to call them but no doubt it will start again before long.

Andy (happier tonight than yesterday)
Andygolfer (or at least I was once), now just plane crazy

Image
please support our photo competitions by entering and/or voting!

co-owner of UK Light Aviation Enthusiasts google group https://groups.google.com/forum/#!forum/uklae
and Stansted Aviation Enthusiasts google group: https://groups.google.com/forum/#!forum/stnae

my photos on Flickr: https://www.flickr.com/photos/125470545@N07/

Post Reply

Return to “General Chat Area”

Who is online

Users browsing this forum: No registered users and 2 guests